The Public Grievances Commission administers a comprehensive mechanism for the effective redressal of grievances received from members of the public. Incoming grievances / complaints are directed against the different departments under the jurisdiction of the Government of the National Capital Territory (NCT) of Delhi, its local bodies, undertakings / other organizations, owned or substantially financed by the Government of Delhi. Delhi Police has also been brought under the Commission.
In the exercise of its functions, the PGC has the same measure of functional autonomy and independence as the Union Public Service Commission (UPSC).